Water Billing Change Q&A | Answers Regarding Last Month’s Switch from Fathom

The City of South Pasadena responds to some key concerns for citizens after November's sudden change for water billing providers

PHOTO: Eric Fabbro | SouthPasadenan.com News | City Council of South Pasadena

South Pasadena water customers will soon be served by a new billing company, Munibilling, after the sudden closure of Fathom (formerly Global Water).

Council members approved the new contract last month on Wednesday, Nov. 20.

There will be no change in the rates charged to customers and no interruption in water service.

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South Pasadena operates its own water utility staffed by City employees, but contracts for billing services. The city was notified last week that Fathom was ceasing its business operations at the end of November.

“It was unfortunate that Fathom chose to wait until the 11th hour to inform us they were closing,” reads a statement from the city. “However, we were able to quickly find a qualified new vendor.”