Council Approves New Water Billing Contract | City Says No Change in Rates

The decision was made under an 'emergency action' item due to an abrupt announcement from the current billing partner, Fathom, that they will no longer provide their services later this month

PHOTO: Eric Fabbro | News | City Manager, Stephanie DewWolfe was quoted as saying “It was unfortunate that Fathom chose to wait until the 11th hour to inform us they were closing... we anticipate a smooth transition as Munibilling steps in."

Water customers will be served by a new billing company, Munibilling, after the sudden closure of Fathom (formerly Global Water), under a new contract approved by the City Council Wednesday.

There will be no change in the rates charged to customers and no interruption in water service.

South Pasadena operates its own water utility staffed by City employees, but contracts for billing services. City officials were notified just last week that Fathom was ceasing its business operations at the end of November.

“It was unfortunate that Fathom chose to wait until the 11th hour to inform us they were closing,” said City Manager Stephanie DeWolfe. “However, we were able to quickly find a qualified new vendor. We anticipate a smooth transition as Munibilling steps in.”

During the transition, the City is asking water customers to take the following actions:

  • Do not pay Fathom for any due or overdue bills. Instead pay the City directly, either by check or credit card.
  • Cancel all automated payments to Fathom immediately.
  • Payments can be made by mailing a check to South Pasadena City Hall attn. Finance Department, 1414 Mission St. South Pasadena 91030, or in person at City Hall (checks and credit cards accepted).
  • Please be patient as there may be delays in receiving your bill. The City will work with customers on payment deadlines if there are delays during the transition.

Residents will be updated by mail and other outreach methods with information on making future payments through Munibilling.

Munibilling, based in North Carolina, serves municipal utilities throughout the U.S., Canada and United Kingdom.



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