The staff at South Pasadena Eye Care, a full service optometric facility located at 1103 Fair Oaks Avenue in South Pasadena, are excited to be open for routine care after months of very limited service because of the pandemic.
But expect that they will be implementing additional safety measures while they strive to make you comfortable when you come in. ‘
Office procedures have been changed in the light of COVID-19, and for the meantime, all services will be by appointment only, said Dr. Justin Hu, OD, the owner. By calling in first, customers will be informed about the new safety procedures before they set an appointment.
Calling in is important also because the current office hours may change from time to time according to staff’s availability.
But having to go through those additional safety measures shouldn’t be a problem for both customers and the staff. Hu said their practice has been in South Pasadena for the last 10 years, and is now familiar not only among South Pasadena residents but throughout Los Angeles County.
“We actually do have quite a few people coming from all over the place. And I personally don’t do much advertising,” Hu said. “Luckily, it’s been kind of all word-of-mouth the last 10 years and so have people coming from two hours away, just to see us.”
The practice has had people from as far as Palmdale calling in to make an appointment, he continued. Others have come as friends or relatives of South Pasadena residents, who tell them about the practice and how it’s been part of the community for several years.
“We pride ourselves on customer service, doing as much as we can do for the community,” Hu said. “We treat everybody like family and so that’s what people appreciate. So we try to do whatever we can, bend over backwards as much as we can. But our goal here is to really be a community service. That’s really what we’re here for. Business is one thing, but helping the community is what we try to give in return.”
While most optometry clinics would not let customers just replace lenses but require them to buy a whole new pair of glasses, South Pasadena Eye Care staff will be more than willing to just repair your frame or replace the lenses, even giving you a 20-percent discount if it’s out of insurance. It’s that kind of accommodation that makes the practice more and more popular.
“Now, beyond that, let’s say somebody gets multiple pairs of glasses, and we know that getting multiple pairs of glasses can be expensive,” Hu continues. “So whether they do contacts or glasses on the first first pair of glasses or contacts, if they ever need a second pair of glasses after that, we’ve been doing a 40-percent discount on the complete pair.”
For repairing some frames, the staff often do that for free, even if you didn’t buy the glasses from them in the first place.
Dr. Hu has promised to keep South Pasadena Eye Care technologically modern and up to date. They now offer state-of-the-art technology such as automated refraction technology, to give quick and accurate glasses measurements, an in-office lab where many glasses can be processed quickly, as well as the latest in imaging technology to help in the early detection and diagnosis of eye diseases.
As a full-service facility, South Pasadena Eye Care Optometry has a robust optical shop where glasses of all types, from simple to boutique, can be found. Most contact lenses – daily disposable, astigmatism, and rigid gas permeable “hard lenses” – are fit and can be purchased there. They also diagnose and treat most major and minor medical eye issues, or refer them to a large network of eye and health specialists when necessary.
“Overall, we are a family-friendly office that sees patients starting at about 4 to 5 years old,” Hu said.
For more information about South Pasadena Eye Care Optometry, visit www.southpasadenaeyecare.com or call (626) 441-0770.