As of January 1, 2018, the City of South Pasadena (City) transferred billing of residential rubbish services (solid waste) directly to Athens Services.
Athens Services has an exclusive franchise as the City’s rubbish services provider and currently provides all of the City’s rubbish services. City officials say the transfer of residential rubbish billing will create greater statement transparency, facilitate enhanced customer relationships, and streamline utility billing processes.
“We kindly ask that residents bear with us during the transition which will result in multiple utility billing statements to residential customers during the first two months of 2018. Effective January 1, 2018 Athens services will directly bill customers in advance of service and on a quarterly basis,” reads a statement from the City of South Pasadena. “Your next regular utility bill from the city will include water, sewer, and your final rubbish billing for two months of prior service. Please note that you will not be double billed for rubbish services.”
South Pasadena City Councilmember Diana Mahmud explained the change in the billing system during the February 8 City Council meeting.
Athens Services uses a billing system that sends utility billing statements quarterly and in advance of the service. Conversely, the City has always sent utility billing statements bi-monthly for two months of prior service. You should expect to receive your regular utility bill from the City during the months of January and February for the November and December rubbish services. However, you will also receive a utility billing statement from Athens Services in late January for rubbish services covering January, February, and March of 2018. Again, please note that there will be no overlap of service periods and you will not be double billed for rubbish services. Athens will send the next quarterly billing statement for rubbish services in April for services in April, May, and June of 2018. Water and sewer bills will continue to be billed on a bi-monthly basis.
For more information, Please visit the City of South Pasadena’s website at: www.southpasadenaca.gov/utilities where you will find a list of Frequently Asked Questions (FAQs) regarding the transfer of residential rubbish services billing to Athens Services. You may also contact the City via e-mail: firstname.lastname@example.org. In addition, you may call the City of South Pasadena Finance Department at (626) 403-7250 or Athens Services directly at (888) 336-6100.