Sharon Kim has almost always had a desire to engage and help others in one way or another. The nail specialist relates her background as a theatre major to how she enhances the customer experience at her salon, Nail Lounge, located on Fair Oaks in South Pasadena.
Positioned in a neighborhood that she calls very diverse, Kim considers each and every one of her clients (many returning) “very wonderful.” She finds excitement in picking out the right colors for her customers’ nails and beyond, offering over 20 different types of services that include manicures, pedicures, nail art, French tips, nail repair, and foot massages.
Knocking on the door of her business’ 10-year anniversary in November 2021, Kim says what pushes her shop to greatness is the attention to detail, not just in the care given to customers, but also the environment created. “Most other nail salons are really loud and noisy and I really try to minimize that,” Kim notes, “You notice that customers are here to relax and get a relaxed environment with not a lot of chatting or phone usage. It’s an intimate setting and environment.” Customer satisfaction is also reflected in the shop’s top status, ranking in the 10 Best Nail Salons in the area on Yelp.
Kim tells that before opening, she was a stay-at-home mother who was brought into the industry by a close friend with experience, suggesting that it would be “really good for her to get into.” Hiring team members that are just as attentive to customer care as she is, Kim finds gentleness and finesse paramount, but where they really excel is cleanliness. “I’m really strict with being clean,” Kim emphasizes, “We clean the tools thoroughly and use disposable ones too. We want it to be almost like a doctor’s office, so you know there aren’t any germs.”
Cushy massage chairs, plexiglass shields, and strict protocols keep the focus on customer comfort and peace of mind. Kim likes to think this is a reflection of her honesty with clientele, oftentimes being in the store herself, overseeing that things are operating smoothly.
Foot traffic and returning clients make up a good portion of the store’s business. Unfortunately during the pandemic and ever-changing health orders, the shop had to close its doors several times. However, they were able to re-open again earlier this year, picking themselves back up and accepting appointments. Now, they are starting to see more people eager to come in and gets some much needed TLC for their hands and feet.
Kim welcomes more people walking through her salon doors, getting more opportunities to do what she loves, reiterating that she wants “to make my customer feel beautiful, and for the store to be beautiful as they customer walks in. I just want make them happy.”
Nail Lounge is located on 700 Fair Oaks Ave, South Pasadena, CA, in the strip mall by Bristol Farms.
They can be found online at nailloungepasadena.weebly.com
Or call 626) 799-3667 for more information.